RuAviation

United Engine Corporation (UEC), part of the Rostec State Corporation, has implemented a new IT system for the after-sales service of PD-14 aircraft engines for the MC-21 aircraft and PD-8 engines for the SJ-100, as well as TV7-117ST-01/02 engines for the Il-114-300 and TVRS-44 “Ladoga” turboprop aircraft. This was announced by the UEC press office.

“The platform provides operators with access to up-to-date technical documentation, and also allows UEC specialists to monitor data on the use of powerplants at all stages of their lifecycle. This digital solution is aimed at improving the efficiency of service and ensuring the stable operation of Russian-made aircraft as commercial flights commence,” UEC stated.

The system has undergone pilot operation at UEC-Aviadvigatel, UEC-Perm Motors, UEC-Saturn, and UEC-Klimov. It comprises several modules, such as the “Customer Support Centre,” “Powerplant Fleet Management,” and “Technical Publication Management.” These modules automate service processes and create a unified information space for interaction with operators. Furthermore, the system records engine parameters to enhance their reliability and operational maintainability.

The “Customer Support Centre” module provides advice on aircraft engine operation, enables prompt processing of technical and informational support requests, and simplifies interaction between the manufacturer and operators. The implementation of the system automates the after-sales service processes for PD-14, PD-8, and TV7-117ST-01/02 engines, as well as the management of their lifecycle, noted Maxim Ishchenko, Service Director at UEC.

The system’s development and implementation were carried out with the participation of RT-Project Technologies, which acted as the integrator, and the Engineering Centre for Information and Analytical Systems, which was responsible for creating the digital solution.

According to Mikhail Kaluzhsky, Director General of JSC RT-Project Technologies, the comprehensive after-sales service information system is built on basic software with a modern technology stack and technological sovereignty. The system is successfully used not only at UEC enterprises, but also at enterprises in the aviation cluster and in the automotive industry.

The system operates on a “single window” principle via the csp.uecrus.com portal, providing customers with single-point access to the information required for engine operation and analysis of logistical support. This simplifies the process of interaction between UEC and operators, ensuring transparency and promptness in resolving technical issues. The system’s technical support centre will be located at the UEC-Aviadvigatel facility in Perm, allowing expert resources to be concentrated in one location.