Pilot operation of the after-sales service system for PD-14 engines launched

Photo by © UEC

United Engine Corporation (UEC) has started pilot operation of a new integrated information system for after-sales service of PD-14 engines. The platform is designed to improve interaction with operating companies and automate service processes, especially for power units used in the MS-21 medium-range aircraft. This was reported in the press service of UEC.

Upon completion of certification of the liner in the import-substituted guise, the transfer of the machines to Aeroflot from 2026 will take place at an increasing pace. Currently, the Irkutsk Aircraft Plant continues to assemble serial machines, while some of the already assembled ones are awaiting the arrival of domestic components.

The Integrated Information System (IIS PPO) is being implemented at ODK-Aviaadvigatel, ODK-Perm Motors, ODK-Saturn and ODK-Klimov. In the near future, the system will be connected to specialists of operating companies, such as airliner manufacturer PJSC Yakovlev and Rossiya Airlines, which will ensure effective co-operation at the level of the entire corporation, ODK noted.

Maxim Ishchenko, Head of Service and Aftersales Department of ODK, emphasised that the new digital solution will bring aircraft engine service to a higher level. The implementation of KIS PPO will ensure automation of processes and life cycle management of PD-14 and TV7-117ST-01 engines. The system will also make it possible to develop a unified approach to after-sales service and create a unified information space for interaction between ODK and its customers.

KIS PPO includes several main modules: “Powertrain Fleet Management”, “Customer Support Centre” and “Technical Publications Management”. Customers will be able to receive up-to-date technical documentation via a single web portal, while ODK specialists will collect and analyse data on the operation of engines throughout their entire life cycle. This will make it possible to record operational parameters and improve the reliability and manufacturability of the engines.

Special attention should be paid to the Customer Support Centre service, which makes it possible to promptly receive and process requests for information and technical support. Created on the basis of the ODK-Aviaadvigatel facility in Perm, it will become the basis for the formation of a PPO competence centre with extended functions.

The project is implemented with the participation of RT-Project Technologies as an integrator and Engineering Centre for Information and Analytical Systems responsible for the development and implementation of the new digital solution. The combined efforts of these companies ensure the successful implementation and launch of the system.